1. Information We Collect
The information Rationally Yours receives depends on how you interact with our website and services.
This may include information that you choose to provide directly, as well as limited technical information that may be generated when you use the Website.
We aim to collect only information that is reasonably necessary for the relevant purpose.
2. Information You Choose to Provide
When you contact Rationally Yours, request an appointment, submit an enquiry, register for a workshop or training programme, or otherwise communicate with us through the Website, you may choose to provide personal information.
Depending on the feature you use, this may include:
- your name;
- email address;
- phone number;
- information included in your message or enquiry;
- information required to respond to an appointment or service request; and
- other information you voluntarily choose to provide.
Where possible, please avoid submitting unnecessary sensitive personal or health information through general website contact forms.
3. Automatically Collected Information
When you access a website, certain technical information may be processed automatically by the website's hosting infrastructure, security systems, or other technologies used to operate the Website.
This can include information such as IP address, browser type, device or operating-system information, pages requested, date and time of access, referring page or website, and technical information used for security, diagnostics, or website performance.
We do not describe or rely on detailed browsing analytics in this Policy unless they are confirmed in the live Website configuration.
4. How We Use Information
Rationally Yours may use information collected through the Website for purposes such as:
- responding to enquiries;
- communicating with people who contact us;
- processing appointment or consultation requests;
- managing workshop or training enquiries and registrations;
- providing information requested by visitors;
- operating and maintaining the Website;
- improving Website functionality and user experience;
- protecting the Website against misuse, fraud, or security threats;
- complying with applicable legal or regulatory requirements; and
- maintaining appropriate administrative records where necessary.
We should not use information collected for one purpose in an unrelated manner without an appropriate basis for doing so.
5. Mental Health and Sensitive Information
Because Rationally Yours provides counselling and psychotherapy services, some communications may involve personal or sensitive information.
Visitors should avoid submitting detailed medical, psychological, diagnostic, or other highly sensitive information through a general website contact form unless it is specifically requested through an appropriate channel.
Information submitted through the Website for the purpose of requesting contact or an appointment may be used to understand and respond to that request.
Information collected as part of an actual professional counselling or psychotherapy relationship may be subject to additional consent, confidentiality, record-keeping, professional, and legal requirements beyond this Website Privacy Policy. A general website enquiry does not automatically create a therapist-client relationship.
6. How Information May Be Shared
Rationally Yours does not sell personal information to advertisers.
Personal information should only be disclosed where reasonably necessary for legitimate operational purposes, to provide a requested service, to comply with applicable requirements, or where the individual has authorised the disclosure.
Depending on the Website's actual configuration, information may be processed through service providers that help operate functions such as website hosting, email delivery, appointment booking, form processing, workshop registration, payment processing, security or spam prevention, and other infrastructure necessary to operate the Website.
We do not list particular providers unless they are confirmed in the live Website configuration.
7. Third-Party Services and Links
The Rationally Yours website may contain links to external websites, applications, communication platforms, booking services, payment providers, social networks, or other third-party services.
When you leave the Rationally Yours website or interact directly with a third-party service, that provider may process information according to its own privacy policy and terms. Rationally Yours does not control the privacy or security practices of independent third-party services.
The Website includes links to WhatsApp for Thursday Happy Hour Sessions. Selecting one takes you to WhatsApp, a third-party service; any subsequent processing of information is governed by WhatsApp's applicable privacy terms. We encourage visitors to review the privacy information provided by those services before submitting personal information.
8. Cookies and Similar Technologies
The live Website configuration should be reviewed before publishing a detailed cookie disclosure. The Website may use cookies or similar technologies that are necessary for WordPress, security, session management, preferences, or other essential functionality.
We do not claim the use of tracking, marketing, or analytics cookies unless those technologies are confirmed. Visitors may be able to control certain cookies through applicable Website controls, where implemented, and/or browser settings. Disabling cookies may affect some Website functionality.
9. Data Security
Rationally Yours takes reasonable steps to protect personal information handled through the Website against unauthorised access, misuse, alteration, disclosure, or loss.
However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. For this reason, Rationally Yours cannot guarantee absolute security of information transmitted electronically.
10. Data Retention
Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, including where retention is required for legitimate administrative, professional, legal, security, or record-keeping purposes.
Different categories of information may require different retention periods. Information that is no longer reasonably required should be deleted, anonymised, or otherwise handled in accordance with applicable requirements and organisational practices.
11. Your Choices
Depending on the circumstances and applicable law, you may contact Rationally Yours regarding personal information that you have provided through the Website.
This may include requests or questions concerning:
- access to information;
- correction of inaccurate information;
- withdrawal from optional communications;
- deletion of information where applicable; or
- questions about how information has been used.
Whether a particular request can be fulfilled may depend on applicable legal, professional, contractual, or record-keeping requirements. To make a privacy-related request, contact rationallyyours01@gmail.com.
12. Children's Privacy
The Website is intended to provide general information about Rationally Yours and its services.
Where services involving a child or adolescent are offered, appropriate consent, involvement of a parent or legal guardian, confidentiality considerations, and other requirements may apply depending on the nature of the service and applicable professional and legal obligations.
Children and adolescents should not be encouraged to submit unnecessary sensitive personal information through general Website forms.
13. Changes to This Privacy Policy
Rationally Yours may update this Privacy Policy from time to time to reflect changes in the Website, services, technology, practices, or applicable requirements.
When the Policy is updated, the revised version should be published on this page and the Last updated date should be changed.
Visitors are encouraged to review this page periodically for material changes.
14. Contact Us
Privacy Questions or Concerns?
If you have questions about this Privacy Policy or how information submitted through the Rationally Yours website is handled, please contact:
Rationally Yours
Email: rationallyyours01@gmail.com